This payment option is offered in cooperation with our partner Santander Consumer Bank. Your customer is given the opportunity to pay the purchase amount in 3 to 36 monthly installments (with payments made to Santander) while you as the merchant can expect to receive the full sales-amount one to two working days after the goods have been shipped to the customer.
Please note that in addition to a payever account (which you can create for free here) you also need to enter into a contract with Santander. To receive a proposal, please contact firstname.lastname@example.org and we will support you with an individual offer.
Terms and conditions
The conditions for this payment option are defined for each merchant individually by Santander based on some key figures such as the average shopping cart value, cancellation rates and turnover. This will be part of the quote process by Santander on which you can get more information from us in case you are interested.
This payment option is only available for customers based in Germany .
Splitpay is offered by default for amounts between €20 and €750 (if necessary, you may agree on different conditions with Santander). When using one of our plugins. These min and max limits are usually automatically accounted for so that the payment method is not displayed if the amount is outside this given range.
Please note that this payment method can only be offered to private consumers (and is therefore not suitable for corporate customers).
Please also note that with this payment method you may not use a different delivery addresses (for the purpose of fraud prevention). When using one of our plugins this is automatically accounted for so that the payment method is not displayed if a different address has been entered.
After the payment has been completed, the customer is forwarded to payever, where they are asked to enter their date of birth and agree to a credit check. If the customer submits this completed form, a Santander scoring algorithm makes a decision within a few seconds. If the outcome is negative, the customer is asked to choose a different payment method. If it is positive, the customer is presented with a corresponding success message.
When the goods are shipped to the customer, the transaction is activated, i.e. your customer will receive his installment payment plan by email and you will receive the corresponding sale amount. You must therefore report the shipment to us or directly to Santander. You can report this in your payever account (Transactions app > Order details > "Shipping goods" button) or via the shop system (which may differ depending on the shop system you use. In Shopware 5 for example, this automatically happens when the status changes to "Completely delivered"). Please note that Santander may also require proof of delivery in the form of a tracking number or similar (please contact your Santander representative for more information regarding this).
Settings in the payever account
First you need to install the payment method Santander Factoring.
In order to configure your payment options, first open the Checkout app. To do this, either click on the Checkout symbol under Business Apps or click on the Manage or Open button on the Checkout section.
You can find the payment options on the left navigation bar.
Then click on + Add.
Now a list of different payment methods appears, from which you will need to select Santander Splitpay Germany. To do this, click on install.
After you have successfully installed the payment method, click Open.
You will now need to enter the access data. You can also configure this at a later time under the Connect > Payment types > Open tab. You will receive the Sender ID, Login, Password and Channel ID directly from Santander.
Under Credentials, enter the access data (Channel ID, Sender ID, login and password). After linking the payment method, you can make the following change to the settings:
- Do redirect to the shop after success or failure If activated, your customer will be forwarded to your order confirmation / "thank you" page after the payment has been completed.
Purpose for transferring the customer (PAN-ID)
With this payment method, our interface provides you with the so-called PAN-ID. The customer will later use this ID when transferring it to Santander so that the payment can be correctly assigned. We recommend that you transfer the amount and PAN-ID as well as the IBAN of Santander in your invoice template (if you are sending invoices) to avoid cases where the customer mistakenly transfers to you instead of to Santander. How this can be implemented technically in various cases can be found in the last section of our integration instructions for your specific shop system.
You may find more information here.