If you would like to be notified about potential issues/outage on your checkout, we recommend using our error notification service. You can enable and disable these alerts in your payever account and can also specify when and how often you would like to be notified via email.
To configure your alerts, please log in to your payever account and open the checkout app, either by clicking the checkout icon in the Business Apps tab, or by clicking open in the Checkout tab.
In the checkout app, select Settings from the menu on the lefthand side.
Now choose the option Notifications from the list.
Now you will see a list of payment options that are currently installed in your payever account. Choose the payment option for which you would like to set up the alert by clicking on the plus sign next to it.
Here you can choose the alert settings for this payment option (only for this payment option - if you would like to set up alerts for multiple payment options, you will need to repeat the following steps for the other payment options).
Payment Option Credentials Invalid will notify you when your credentials are rejected by the respective payment provider (this may happen if you entered them wrong, the payment provider blocked your account, or your credentials expired).
Last transaction time will notify you if there hasn't been any new transaction for this payment option within x minutes/hours. This may come in handy when there is any sort of issue with your shop or your integration with us, or some form of outage or issue at payever or the respective payment provider - while the alert won't tell you why there are no transactions, it will make sure that you are aware almost immediately if something is wrong, so you can look into it and take action right away.
- Choose on which days of the week you want to be alerted - enter Monday to Sunday if you want the alert to be active every day, otherwise you can also choose a subset of days, e.g. Monday to Friday. Please note that start day must be before end day, so you can not enter Friday to Tuesday if you wanted the days Friday, Saturday, Sunday, Monday and Tuesday (to achieve this, enter Friday to Sunday, click on Add new time frame and choose Monday to Tuesday there).
- Choose at what time of the day the alert should be active. Please note that here again the start time must be before the end time, you can not enter 23:00 to 7:00 here (to achieve this, enter 23:00 to 24:00, click on Add new time frame and choose 0:00 to 7:00 there - see example on the picture below).
- In the field Send email after interval you can choose after how many minutes/hours with no new transaction for this payment option you want to receive a notification to your email address.
- In the field Repeat frequency Interval you can choose if and yes how often you want to receive a follow-up notification if no new transaction arrives in the meantime. If you enter Never you will only receive one alert email after your set interval has been exceeded, afterwards you will not receive any further emails, regardless of whether there are new transactions coming in afterwards or not. If you for instance enter 30 minutes, you will receive an email every 30 minutes if there continue to not be new transactions - this will only end when a) there finally is a new transaction or b) you deactivate the payment option in your payever account).
Make sure to click Done when you finished configuring your alerts - if you just click away or click cancel, your adjustments will not be saved.
The picture below shows you an example of how you could configure the alert if you wanted a longer interval during the night (where typically less traffic is to be expected) than during the day.
You can in general add as many timeframes as you want - you only need to make sure that they don't overlap (if you for example enter Monday to Friday - 6:00 to 22:00 - In 1 hour in one timeframe and then add another one where you enter Monday to Friday - 21:00 to 24:00 - In 2 hours, you will receive an error).
There is no universally correct answer as to which interval you should choose, since what interval makes sense for you depends on your average traffic on said payment option.
We recommend you to have a look at the transactions app and check how many transactions you usually have with this payment option per day and how far they are usually apart from one another on different days of the weeks and different times of the day, and then choose an interval that is about 1,5 to 2 times longer than your average interval for the respective day and time.
If you, after a few days of using the alert function, are feeling that you are for instance getting too many false alarms, you can always go back and adjust your settings.