The Invoice Germany payment option is offered in cooperation with our partner Santander Consumer Bank. Your customer is given the opportunity to transfer the invoice amount to Santander within 30 days, while you as the merchant can expect to receive your money within one to two working days after the goods have been shipped.
Please note that in addition to having a payever account (created for free here) you also need a contract with Santander in order to use this payment method. To complete this step please contact firstname.lastname@example.org, where you can have an individual offer set up for you.
Terms and conditions
The conditions for Invoice Germany are defined individually by Santander for each retailer based on some key figures such as the average shopping cart, cancellation rate and sales. Please request an individual offer at email@example.com to find out more.
Invoice Germany is offered by default for amounts between €5 and €750 (if necessary, you can agree on different conditions with Santander). When using one of our plugins, these limits are usually automatically accounted for so that the payment method is not displayed if the amount is outside this range.
Invoice Germany is only available for customers based in Germany.
Please note that the Invoice Germany payment option can only be offered to consumers (not available for corporate customers).
Please also note that with this payment method no different delivery addresses may be entered (for fraud prevention). When using one of our plugins, this is automatically set so that the payment method is not displayed if a different address has been entered.
After the payment has been completed, the customer is forwarded to payever, where they only enter their date of birth and agree to a credit check. If the customer submits this completed form, a Santander scoring algorithm makes a decision within a few seconds. If the outcome is negative, the customer is asked to choose a different payment method. If the outcome is positive, the customer sees a corresponding success message.
When the goods are shipped, the transaction is captured, i.e. your customer receives his Santander invoice by email and you receive the corresponding amount. You must therefore report the shipment to us or to Santander. You can do this directly in the payever account (transaction details -> "Goods shipped") or via the shop system (may differ depending on the shop system you use, in Shopware 5 for example, this happens automatically when the status changes to "Completely delivered"). Please note that Santander may also require proof of delivery in the form of a tracking number or similar (please contact your Santander agent for more information regarding this).
Settings in the payever account
In order to activate the Invoice Germany payment option in your payever account, please go to the "Payment Methods", "+ Add" tab in the checkout app and select Santander Invoice Germany from the list. Under "Default", enter the access data (Channel ID, Sender ID, login and password) that you received from your Santander agent. After linking the payment method, you can change the following setting:
- Do redirect to the shop after success or failure If activated, your customer will be forwarded to your order confirmation / thank you page after the payment has been completed.
Information on customer transfers (PAN-ID)
With this payment method, our interface provides you with the so-called PAN-ID. The customer will later use this ID when transferring funds to Santander so that the payments can be correctly assigned. We recommend that you provide the amount and PAN-ID as well as Santanders IBAN on your invoice template (if you are sending invoices) to avoid that customers mistakenly transfer the funds to you instead of to Santander. How this can be implemented technically for individual cases can be found in the last section of our integration instructions for your specific shop system.