The direct debit payment option is offered in cooperation with our partner Stripe.
Please note that in addition to a payever account (created free of cost) you also need a Stripe account. In your payever account please go to Checkout App > Payment Options > +Add > Stripe Direct Debit and click on the Connect button. This will redirect you to the Stripe online registration form where you can either log in or create a new account. You may find test credentials here.
Denmark: 0.8% + 2kr (capped at 40kr) per successful payment.
Norway: 0.8% + 2.4kr (capped at 50kr) per successful payment.
Sweden: 0.8% + 2.4kr (capped at 50kr) per successful payment.
US: 2.9% + 30¢ per successful payment.
UK: 1% + 20p (capped at £5.00) per successful payment.
For the prices of other countries, please review to the corresponding Stripe documentation.
Attention: please note that Stripe Direct Debit is an unsecured direct debit. I.e. the very small fee mentioned above really only covers the processing of the payment collection, but not any possible compensation in the event that a customer's account does not have sufficient funds and the direct debit therefore fails or the customer returns the direct debit after it has been debited. In concrete terms, this means for you as a merchant that, in case of doubt, you have to warn the customer yourself if you have sent goods to the customer and the customer later lets the direct debit go back - neither Stripe nor payever will take over the customer communication for you, advance you missing amounts or replace them.
- Do redirect to the shop after success or failure. If activated, your customer will be forwarded to your order confirmation page after the payment has been completed.
A direct debit can have the status in processing, failed or accepted in payever (if you are working with a plugin, the status messages there may be called differently than in your payever account - please refer to our plugin documentation for the respective store system). Failed transactions can be considered as invalid, for "in process" we recommend to wait a few days (approx. 1 week/ 5 business days) to see if the status still changes, and if not, check your Stripe account to see if there is an explanation listed there. Order in status "accepted" you can send to the customer as the debit was successful.
How to activate Stripe Direct Debit in your payever account?
You can activate or deactivate the payment method in your payever account at any time. If you deactivate the payment methods by clicking the toggle switch, they will automatically disappear from your shop without you having to configure this in your shops backend (of course, this also works the other way around - when activating a payment method). Just go to Checkout > Payment options and switch on Stripe Direct Debit.