In order to exclude unauthorized access to your account as far as possible, we ask you to additionally enter a one-time code when you log in to your account in a constellation that is still unknown to us (foreign IP, foreign device, foreign browser).
You will receive the said code by email (to the email with which you registered with us).
Please enter it within 10 minutes to complete your login. After 10 minutes the code will expire, but you can request a new code by clicking "Resend".
What can I do if I did not receive the email?
If you did not receive the email, please follow the steps in this guide.
How often do I need to enter a one-time code when logging in?
The 2FA is only required if the login attempt comes from a constellation that we have not yet recorded in connection with your account (your login email address).
By constellation we mean here the combination of fingerprint (e.g. "intel windows 10, firefox 80" or "intel mac os x 10_14_5, chrome 77") and IP address (e.g. 18.104.22.168).
So as long as you log in to the same payever account on the same device, browser and network as you always have, you will usually only need to enter the password and not a one-time code.
Please note that in certain cases, even when using the same device, browser and network, you may be asked for 2FA verification again. This can happen, for example, if your browser version has been updated in the meantime, or if you are logged into a VPN/network that communicates different, possibly changing, IPs to us.
(Note: in this section we assume that you have set the default settings for 2FA in your account - you can also generally activate 2FA in your account permanently, so that the one-time code query comes without exception at every login, regardless of device, browser or IP. If you want even more security, feel free to do this under "Settings > General > Password > Two Factor Authentication").
Can I completely turn off 2FA?
No - it is not at the discretion of the individual user to completely turn off 2FA.
Is there an alternative to the one-time code via email?
Yes, you can alternatively define a security question for your account, and then specify that you want to answer your security question instead of the email code when prompted. You can learn more about how to set a security question here.