In order to prevent unauthorized access to your account as far as possible, we ask you to enter an additional one-time code when you log into your account from an unknown constellation (foreign IP, foreign device, foreign browser).
You will receive the said code via email (to the email address with which you registered with us).
Please enter the code within 10 minutes to complete your login. The code will expire after 10 minutes, but you can request a new code by clicking on Resend.
FAQ
What can I do if I have not received the email?
If you have not received the e-mail, please follow the steps in these instructions.
How often do I have to enter a one-time code when logging in?
The 2FA is only required if the login attempt comes from a constellation that we have not yet linked with your account (your login email address).
By constellation, we mean the combination of fingerprint (e.g. “intel windows 10, firefox 80” or “intel mac osx 10_14_5, chrome 77”) and IP address (e.g. 120.56.222.94).
If you log in to the same payever account on the same device, browser and network as always, you usually don’t need to enter a one-time code.
Please note, however, that in certain cases, even when using the same device, browser and network, you may be asked for 2FA again - this may be the case, for example, if your browser version has been updated in the meantime, or if you are connected to a VPN/network that provides us with different, possibly changing IPs.
(Note: in this section, we assume that you have set the default settings for 2FA in your account - it is generally also possible to permanently activate 2FA in your account so that the one-time code is requested every time you log in, regardless of device, browser or IP. You can configure this under Settings > General > Password > 2FA authentication if you want even more security).
Can I switch off 2FA completely?
No - it is not at the discretion of the individual user to switch off 2FA completely.
Is there an alternative to the one-time code by email?
Yes, you can alternatively define a security question for your account and specify that you would like to answer your security question instead when you are asked for the email code. You can find out more about how to define a security question here.