If you have not received an email from us that you need in order to access payever, e.g.
- an employee invitation,
- a password reset link or
- a 2FA code,
please follow the steps below:
0. Only for password reset: Do you already have an active user account in payever?
If you have requested a link to reset the password, but can't find any password reset email in your inbox, please note that resetting the password (and thus also sending out a password reset link) is only possible if you had already registered and set up an initial password with your email-address in our platform in the past.
If you've never logged in to payever with your email address before, you most definitely don't have a user account in our platform yet, and can therefore also not reset your password yet (given that you've never set any password that could be replaced in the first place).
So in case you've never been logged into payever before, please have your colleagues or your superior send you an invitation to payever (in case you want to join an existing company account with your own email address as a subordinate user), or register a new company account here in case your company hadn't registered any account in payever at all so far.
1. Check the spam and junk folder
Although we always try to design our emails in such a way that they are not classified as spam by common mail providers. Unfortunately it is not possible to guarantee 100% that our emails will never be affected by the security and sorting algorithms of single mail provider. Therefore, please always check first whether the email in question has been sorted into a folder for spam, advertising or similar.
2. Check your Email Address
Especially when requesting password reset links or when inviting employees, please check whether the email address was spelled correctly (also make sure there are spaces before or after the email address) and correct any incorrect entries.
If your account is running on an email address that is invalid or to which you no longer have access, please contact support@payever.de to have your account migrated to a different email address. Please always state the old email address to which access is currently available, the name of the company and the new email address to which access is to run in future. We might ask for additional evidence.
3. Whitelist @payever.org by your IT administrator or Email provider
In particular Larger companies have often applied strict filters to their employees' mailboxes, which may intercept our emails. Therefore, ask your admin or IT provider to whitelist our domain so that you receive our messages at any time.