If you have not received an email from us that you need to access payever (e.g. a employee invitation, a password reset link or a 2FA code), please follow the steps below:
1. Check the spam and junk folder
Although we always try to design our emails in such a way that they are not classified as spam by common mail providers. Unfortunately it is not possible to guarantee 100% that our emails will never be affected by the security and sorting algorithms of single mail provider. Therefore, please always check first whether the email in question has been sorted into a folder for spam, advertising or similar.
2. Check your Email Address
Especially when requesting password reset links or when inviting employees, please check whether the email address was spelled correctly (also make sure there are spaces before or after the email address) and correct any incorrect entries.
If your account is running on an email address that is invalid or to which you no longer have access, please contact email@example.com to have your account migrated to a different email address. Please always state the old email address to which access is currently available, the name of the company and the new email address to which access is to run in future. We might ask for additional evidence.
3. Whitelist @payever.org by your IT administrator or Email provider
In particular Larger companies have often applied strict filters to their employees' mailboxes, which may intercept our emails. Therefore, ask your admin or IT provider to whitelist our domain so that you receive our messages at any time.