The financing (loan) is offered in cooperation with our partner Santander Consumer Bank. Your customers have the option of paying back with a maturity of 6 to 60 months, whereas you will receive the full amount from Santander shortly after the goods have been shipped.
Please note that in addition to having a payever account (created for free here) you also need a contract with Santander in order to use this payment method. To receive a proposal, please contact firstname.lastname@example.org and we will support you with an individual offer.
Terms and conditions
Santander offers to design the terms so it best suits the merchant and the segment, with a range of interest rates and terms down to 0%. The bank also allows for merchants to subsidize the loans.
You do not need to offer all maturities between 6 and 60 months, for example you could also choose to only offer loans up to 36 months.
The financing (loan) is suitable for amounts from at least 300£ up to 15.000£ (the maximum amount may be determined individually by Santander). When using one of our plugins, these limits are usually set automatically, so that the payment method is not displayed if the amount is outside this range.
The financing (loan) is only available to customers based in the UK.
Please note that the installment option can only be offered to private consumers (not suitable for corporate customers).
Please also note that for this payment method the billing address must be the same as the shipping address (fraud prevention). When using one of our plugins, this is automatically set so that the payment method is not displayed if a different address has been entered.
After completing the order, the customer is redirected to Santander, where information about the financial situation (income, housing costs, etc.) must be entered. Once the customer has completed this form, Santander's algorithm makes an initial decision based on the data entered and automated queries with credit agencies.
The customer will be informed about the decision via email. If the decision is positive, the next step is for the customer to download the contract as a PDF. The customer is then asked to identify himself through a questionnaire and to sign the contract digitally.
Before the identification is completed, a transaction in payever has the status "in progress" (in your shop this can also mean "open", "payment check" or "waiting for payment", depending on the shop system). Once the identification is complete, the status in payever automatically changes to "Accepted" (in your shop system, for example, "Paid", "Fully paid" or simply "OK"). You will also receive a corresponding notification by email. Please only send the goods after the status change.
When the goods are shipped, the transaction is activated, i.e. your customer receives the installment payment plan and you receive the corresponding amount. You must therefore report the shipment to us or Santander. You can do this directly in the payever account (transaction details -> "Goods shipped") or via the shop system (different depending on the shop system, in Shopware 5, for example, automatically when the status changes to "Completely delivered"). Please note that Santander may also requires proof of delivery in the form of a tracking number (please get in touch with your Santander contact person with this regard).
Settings in the payever account
To install the Santander Installment UK payment method, first open the Checkout app. To do this, either click on the Checkout icon in the Business Apps tile, or also the Checkout tile.
You can find the payment options on the left navigation bar.
Then click on + Add.
Now a list of different payment methods appears, from which you will need to select Santander Installments UK. To do this, click on install.
After you have successfully installed the payment method, click Open.
Once the installed Santander Installments UK payment solution is opened, you will be redirected to a new tab where five different Credentials are required. The necessary credentials (Dealer Code, Dealer Email, Dealer phone, User and Password) are provided by Santander directly and must be filled in in order to activate the payment solution.
How to activate Installments UK in your payever account?
You can activate or deactivate the payment method in your payever account at any time. If you deactivate the payment method by clicking the toggle switch, it will automatically disappear from your shop without you having to configure this in your shop backend (of course, this also works the other way around - when activating a payment method). Just go to Checkout > Payment options and switch on Santander Installments UK.
With the Installments UK payment method, you have the option of having your customers make a down payment by default (not optional). Your customer will see another field in the checkout so that any down payment (also 0) can be entered. Two scenarios are possible here. In the case of the customer making a purchase through POS, the cashier will cash the deposit directly. When making a purchase online the deposit will be directly processed to through the flow on Santander's side when entering an amount.