In this article you will find step-by-step instructions on how to use and setup the optional security questions in your payever account. Please follow the steps described below.
What is a security question?
The security questions in your payever account help you to gain access to your payever account in case you cannot or do not want to use the default two-factor authentication method (confirmation of login via a one-time code sent by email).
At payever, we take security and protection against external attack very seriously, which is why we always use two-factor authentication when you log in to your account using a constellation that was previously unknown to us (e.g. a different browser than usual, a different device, a different IP address).
In these cases, measures such as security questions are used to verify your identity and effectively prevent others from accessing sensitive information in your account, even if your password is stolen, for example in a hacker attack. Only you should be able to answer the questions, as the answers are usually not easily ascertainable by third parties.
How to set up your security question
You can easily enter the security question in your payever account. Please follow the steps below:
Step 1:
Login to your payever account with your email.
Step 2:
Open the drop-down menu (three horizontal lines) at the top right of your dashboard.
Step 3:
Select the Personal Information tab from the bar.
Step 4:
Almost done - now click on Settings.
Step 5:
It is possible that a pop-up will now appear on your screen. Please click Save here. If you do not see this window, continue with step 6.
Step 6:
Open the General section and click on Security Question.
Step 7:
Now select one of the 5 questions and answer it. If possible, choose a question that only you or people close to you can answer (e.g. if your current pet is also your first pet and you have posted the name/pictures of this pet on your social media profiles, it is better to choose one of the other questions, as the answer in this case could be determined quite easily by third parties).
Note: The system is case sensitive, so please also note whether you have written the words in upper or lower case.
Finally, click Save, return to the dashboard and click the Back to Business button at the top right to return to the company account.
General notes on the security questions:
- You can only specify one security question at a time
- If you choose a new one, your previous security question will be automatically overwritten.
- You can use the security question if, for example, you currently do not have access to your email account.
Applying the security question
Step 1:
After you have entered your email and the corresponding password in the login screen, click on Don't have access to your email? at the bottom.
Step 2:
Please answer the question using the answer you provided earlier. Please note that the spelling of your answer must be exactly the same, including upper and lower case letters and spaces.
Then check the box "I'm not a robot" and solve the automatically generated captcha (picture puzzle). Finally, click on Confirm to complete the login process.