Step 1: Register an account
Step 2: Configure payment options
In order to configure your payment options, first open the Checkout app. To do this, either click on the Checkout symbol under Business Apps or click on the Manage or Open button on the Checkout section.
If you are using the Checkout app for the first time: simply follow the instructions of our onboarding assistant and select the desired payment method from the list by clicking on install.
If you have already used the Checkout app: You can find the payment methods in the Payment Options tab at the top of the screen. Click on + Add and select the desired payment method from the list that now appears and click on install.
Once you click Install a new page will open, the structure of which will vary depending on the payment method chosen.
For the payment methods credit card, direct debit, Sofortüberweisung and Paypal just click the Connect button and you will be forwarded to the respective payment provider. There you connect your existing account or create a new one.
For the payment methods Installments, Invoice, Factoring and Direct Bank Transfer you have to enter the access data that you have received from Santander and then click on Connect (if you have not been in touch with Santander before, please contact email@example.com).
Regardless of the payment method, please make sure that you always enter your access data in the Default tab.
After you have connected the payment methods, you can make changes to the settings of the specific payment method. Please refer to our payment option specific documentation for more information regarding the specific settings.
Step 3: Configure channels
Select the Channels tab in the Checkout app.
Click + Add.
Select WooCommerce from the list that now appears and click on Install.
Select API keys and click on + Add. Enter a name of your choice and click on Generate. Afterwards, click on the plus icon (+) and you see the credentials that you have to insert into the shop system that you use for your online business (i.e., Client Id, Client secret, Business UUID). Please copy these to your clipboard.
Step 4: Install plugin
Search for the payever plugin on the WordPress plugin website and install it to your shop.
Step 5: Configure plugin
Log into your WordPress backend and open the payever settings (click on WooCommerce in the navigation bar on the left side of the screen, then click on Settings and choose the tab payever).
Make sure that you select the option Completed for Shipped Status. This setting is required so that the payments (especially Installments and Invoice) are automatically captured without you having to manually handle this.
You can also set whether you want to display the name, icon and description of the payment method (especially for the latter, please make sure that you enter a meaningful description text in step 6).
With Redirect to payever, we recommend that you leave the box empty - then the checkout will be displayed directly within an iframe on your website and the customer does not have to be redirected to a new page.
Now save your settings (by clicking on Save changes) and synchronize them (by clicking on Synchronize).
Step 6: Configure payment methods
Click on WooCommerce in the navigation bar at the left side of the screen, then choose Settings and Payments. Check whether all payment methods that are also activated in your payever account and that you want to offer to your customers are activated here. By clicking on Set up / Manage you can also change the individual settings for each payment option.
Plesae make sure the payment option is enabled (Checkbox Enable is ticked). Assign a name and description to be shown to the customer in your checkout (only necessary if you have decided to show descriptions in your plugin settings).
Note that the option Merchant Covers Fee is overpowered by the settings in your payever account (if you have selected in the settings of this payment option in your payever account that you as the merchant will cover the costs, leaving this checkbox here unticked will not lead to the customer paying the fees!).
Use the settings Minimum Order Total and Maximum Order Total to define from which up to which amount the payment option shall appear in your checkout. Please enter the minimum and maximum amount that you have agreed upon with the payment provider here (provided any such minimum and /or maximum values exist for said payment option). You may reduce the the maximum or increase the minimum by yourself, but you should not enter a lower minimum or higher maximum (this would lead for the payment option to show in the checkout outside the limits set by the PSP, but also to an error message or decline once the customer selected the option and is trying to pay).
Before leaving these settings, make sure to save any changes by clicking on Save changes.
Sandbox Mode: Testing the plugin
Would you like to test the plugin and the payment options before you go live? No problem - there is the so-called sandbox mode, in which transactions can be carried out without actual payment processing. To activate sandbox mode, change the mode to sandbox in the settings of the payever plugin and automatically apply our test data by clicking on Set up sandbox API Keys. Alternatively you may fill in the test credentials (Business UUID, Client secret, Client ID) provided here: https://docs.payever.org/resources/de/test-credentials
In the sandbox mode you are not connected to your own payever account, but to our general test account - which is why you can now see all available payment methods here, not just those that you have activated in your live payever account.
To test the various payment statuses in the sandbox mode, please use the relevant stub data which you can find here.
Now you can test the plugin without triggering a real transaction. We kindly ask you to test only in the sandbox mode, since test transactions in Live mode, even if they are subsequently canceled, can have undesirable consequences (for example, if you test too often with your credit card it may be reported and blocked or if you submit multiple installment loan applications in your name it can worsen your credit score, etc.).
When you're done testing and want to go live:
- Please do not forget to remove the test data and instead enter your own live credentials from your payever account (see step 3), save and then synchronize (otherwise you will receive an error message when synchronizing). You cannot use your live data in the sandbox mode and vice versa.
- Please also note that any changes made to your settings (plug-in settings, names and description texts for the payment methods, etc.) are lost when switching between live and sandbox mode (regardless of the direction). With each synchronization process you reset these settings automatically - so if you have configured everything in sandbox mode, are satisfied and want to go live, please remember what you configured so that you can reapply these settings again after you have switched to live mode and synchronized.
After the integration: how to process payment with payever
In general, our plugins are designed so that all actions available in the payever account can also be initiated from your Woocommerce backend. As a rule, you do not need to log into your payever account to find out about the status of a payment or to cancel a payment, for example.
Status reports - the payment status On Hold / Pending Payment usually only occurs with the installment loan and means that the payment is not yet complete (customer still has to go through an identification process and / or submit missing documents). If you see this status, please wait and do not ship the goods to the customer yet. The status Processing means that the payment was successful and complete - in this case you can safely ship the goods to your customer.
Capture / Shipping Goods - Please note that for some of our payment methods (e.g. Invoice and Installments, as well as PayPal and credit card if you have decided to switch off automatic capture in the settings) you have to report the shipping of goods if order to fully process the payment. You do not have to do this manually in your payever account however, as you can simply set the status of the affected order to Completed after the goods have been shipped and and click update in Woocommerce (this automatically informs the respective payment provider, and you do not need to do anything else). A green Shipped successfully message from payever should now appear on the right-hand side of your screen. If you see this you can be sure that the process was successful. Attention: the automatic shipping notification from WooCommerce to payever only works if you have saved the shipped status as described in step 5!
Cancellations and Refunds - To partially or fully refund a transaction, please open the order details and click the Refund button below the list of ordered products.
Then choose which products you want to refund. Now press the blue button at the bottom right.
A green Refunded success message from payever should now appear on the right-hand side of your screen. If you see this you can be sure that the process was successful.
Please note though that not all of our payment methods have an automatic cancellation function: Direct Bank Transfers and Direct Debit payments can only be refunded from your bank account via a manual transfer to the customer.
Any further questions or problems?
You can reach our support from Monday to Friday between 8 a.m. and 7 p.m. at firstname.lastname@example.org
Please let us know in your message which shop system and plugin version you are using, which shop (URL and / or email address with which you are registered with us) your request is concerning and which error message or issue you are facing - so we can process your request faster!